CFA Hardwood Flooring Performance Warranties

The warranties detailed in this brochure apply to all CFA hardwood flooring selections; however,

the time period of coverage varies based on the specific hardwood flooring style selected. The

specific warranty coverage that applies to each hardwood flooring selection is identified on the label

located on the sample that was used when making the selection. Any questions regarding warranty

coverage should be directed to the installing flooring subcontractor.

Finish Wear-Through Limited Warranty

CFA Industrial warrants that the finish of CFA hardwood flooring will not wear through as the result

of normal household use, within the specified period of warranty coverage (refer to the sample of the

hardwood flooring selected for applicable warranty coverage or contact the installing flooring

subcontractor). There are limitations to this warranty, which can be found in the General Terms and

Conditions section of this brochure.

Finish Adhesion Limited Warranty

CFA Industrial warrants that the finish of CFA hardwood flooring will not exhibit a lack of adhesion

as the result of normal household use, within the specified period of warranty coverage (refer to the

sample of the hardwood flooring selected for applicable warranty coverage or contact the installing

flooring subcontractor). There are limitations to this warranty, which can be found in the General

Terms and Conditions section of this brochure.

Manufacturing Defects Limited Warranty

CFA Industrial warrants that CFA hardwood flooring will be free from any defects in materials or

workmanship, for as long as the original homeowner owns the home. There are limitations to this

warranty, which can be found in the General Terms and Conditions section of this brochure.

Moisture Damage Limited Warranty

CFA Industrial warrants to the original buyer of CFA engineered and longstrip wood flooring products

against moisture damage due to topical spills or subfloor moisture under certain conditions for as

long as you own your home. Topical spills of normal household substances (food and beverage)

must be removed promptly. Topical spills allowed to remain on the floor for any considerable time

will damage the floor and void this warranty.

Adhesive failure due to subfloor moisture is covered by this warranty under the following conditions:

 1) The floor is visibly dry immediately prior to installation (3 pounds of water / 1000 square feet /

24 hours or less).

2) The installation method is the direct glue down method.

3) CFA Professional Choice Adhesive is used to install the engineered wood floor.

4) The installer follows the CFA installation instructions and the instructions specified on the

packaging of the CFA Professional Choice Adhesive.

In the event the adhesive fails due to the incursion of subfloor moisture, CFA Industrial will replace

the damaged material at no cost to the “buyer” one time only. This includes material only. Labor is

excluded from this warranty and the buyer must incur labor costs. Please note that this applies only

to engineered and longstrip wood products only.

General Terms and Conditions Of Your CFA Hardwood Flooring Warranties

General Conditions For CFA Hardwood Flooring Warranties

• These warranties apply only to hardwood flooring installed in owner-occupied, single-family,

  residential housing.

• These warranties cover first quality material only, and are not applicable to hardwood flooring sold

  as Cabin grade or other downgraded or discontinued items.

• These warranties are extended only to the original purchaser and are not transferable.

• Visible defects are those defects that are apparent on the face of the flooring. They must be noted

  by the installer and reported before installation so that replacement flooring can be furnished before

  installation.

Limitations For All CFA Hardwood Flooring Warranties

• Improper Installation

  CFA Industrial is not responsible for damage to CFA hardwood flooring caused by improper

  installation, done in a way that is contrary to the specifications.

• Improper Maintenance or Inadequate Care

  CFA Industrial is not responsible for damage to CFA hardwood flooring caused by improper

  maintenance or inadequate care, which could void all or part of the warranty coverage. Please

  follow the recommendations described in this brochure under “Hardwood Flooring Care”.

• Accidents, Abuse, or Abnormal Wear

  CFA Industrial is not responsible for damage to CFA hardwood flooring resulting from accidents,

  abuse, or abnormal wear. Some examples are: damage resulting from accidents or abuses that

  stain or scratch the finish, diminish gloss, or indent the surface of the wood, and damage caused

  by heavy or concentrated foot traffic.

• Indentations from Stiletto Heels on Shoes

  CFA Industrial’s hardwood flooring warranties do not cover damage caused by stiletto heels on

  shoes. A stiletto heel has a diameter of approximately 3/8”, and can concentrate as much as

  2,000 pounds per square inch on the floor. Walking on any wood surface with stiletto heels would

  be considered an abusive situation.

• Excessive Sunlight

  CFA Industrial’s hardwood flooring warranties do not cover damage or discoloration caused by

  excessive sunlight or Ultra Violet rays.

• Problems with Moisture or Dryness

  CFA Industrial’s hardwood flooring warranties do not cover damage caused by wetting or the

  presence of excessive moisture, or by conditions that are too dry.

• Differences From Samples

  CFA Industrial’s hardwood flooring warranties do not cover minor and normal differences in color

  between the sample used in making the selection and the actual hardwood flooring.

• Geographic Locale

  These warranties apply only in the United States.

• Consequential or Incidental Damages

  CFA Industrial's excludes and will not pay consequential or incidental damages under these

  warranties. This means any loss, expense, or damage other than to the hardwood flooring itself

  that may result from a defect in the hardwood flooring. Some states do not allow the exclusion or

  limitation of incidental or consequential damages, so the exclusion or limitation may not apply.

* These warranties give you specific legal rights, and you may also have other rights, which vary

from state to state. Implied Warranties

Implied Warranties

NO IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE, EXTEND BEYOND THE SPECIFIED TERMS OF COVERAGE OF

THE WRITTEN CFA INDUSTRIAL WARRANTIES. By implied warranties, we mean ones that the law

presumes to have been given by the seller even though they are not set out in writing. Some states

do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply

to you.

Warranty Remedy

The liability of CFA Industrial under these limited warranties shall be limited to the actual cost of

repair or replacement of the affected area of hardwood flooring. CFA Industrial reserves the right to

correct any defect prior to the hardwood flooring being removed or replaced. If replacement is

warranted, CFA Industrial will supply new CFA hardwood flooring material of the same color, and

grade, if available; if unavailable or discontinued, CFA Industrial reserves the right to select and

supply similar CFA hardwood flooring materials.

Homeowner Obligations Under the CFA Hardwood Flooring Warranties

In order to maintain and protect your coverage under the terms of these warranties, you must do the

following:

1. Keep a record of the hardwood flooring style(s) purchased, the date of the purchase, any

  applicable invoice(s), and the warranties that apply to the particular hardwood flooring style(s).

2. Maintain your hardwood flooring according to the recommendations found in the “Care and

  Maintenance” section of this brochure.

How To Make A Claim

If it is believed there may be a defect with the homeowners CFA hardwood flooring and the

homeowner wants to file a claim under these warranties, the homeowner must notify the installing

flooring subcontractor in writing. Describe the problem you are experiencing with the CFA hardwood

flooring, and the flooring subcontractor will take the appropriate action, which may include arranging

for a visual inspection. If the homeowner is unable to contact the flooring subcontractor (the builder

may be able to provide assistance), write to CFA Industrial to arrange for an inspection and analysis

by our authorized representative. Contact us at:

CFA Industrial, Inc., Customer Relations, 15830 El Prado Rd., Unit F, Chino, CA 91708

Thank You For Choosing CFA Hardwood Flooring!

Hardwood Flooring Care and Maintenance Recommendations

CFA hardwood flooring requires routine care and regular maintenance in order to maintain the beauty

of its’ appearance over time. The recommendations in this section are in accordance with guidelines

required to maintain the coverage of the limited warranties and will prolong the life of the hardwood

flooring.

Preventative Maintenance

  • Use protective mats at all exterior entrances.

  • Vacuum or sweep the floor regularly.  Warning: Vacuums with a beater bar or power rotary

   brush head can damage a wood floor and should never be used.

  • Remove spills promptly using Hardwood Floor Cleaner and a clean white cloth.

  • Use felt protectors under chairs and heavy pieces of furniture.

  • Footwear should be periodically checked for wear. Spiked heels or shoes in need of repair can

   severely damage hardwood floors.

  • To extend the beauty of the hardwood flooring, close drapes or blinds during hours of direct

   sunlight. Excessive sunlight can cause discoloration.

  • Keep animal nails trimmed to prevent damage to the floor.

  • Protect the floor when using a dolly for moving furniture or appliances. Never slide or roll heavy

   furniture or appliances across the floor.

Regular Care

CFA hardwood floors are easy to care for and require no waxing. When the appearance of the floor

becomes dulled by the effects of soil, simply use Hardwood Floor Cleaner and a specialty terry cloth

flooring mop available from most flooring retailers.

  • Step One: Vacuum or sweep the floor to remove any particles that could scratch the floor.

   Warning: Vacuums with a beater bar or power rotary brush head can damage a floor and should

           never be used.

  • Step Two: Apply Hardwood Floor Cleaner directly to the terry cloth flooring mop, not the floor.

  • Step Three: Use a back and forth motion with the mop. When the terry cloth cover becomes

            soiled, simply replace it with a clean one. Cleaning the floor with a soiled cover could

            cause streaking. The covers are re-useable so simply throw the cover in the wash

            and dry it as you would any towel.

  • Never wet or damp mop hardwood floors. Water can cause damage to wood flooring.

  • Never use oil soaps, wax, liquid detergent or other household products to clean the floor.

  • If the floor becomes scratched or dull, repairs can often be made using repair accessories.

   Contact the installing flooring subcontractor for information.